Effective Date: April 11, 2025
1. Introduction
Welcome to Big Sister AI. This Privacy Policy explains how Big Sister Al Company ("Big Sister AI," "we," "us," or "our") collects, uses, shares, and protects information about users ("you," "your") of our website (https://www.big-sister.ai) and our AI-powered sales performance platform, mentorship/advisory services, and professional SalesOps consulting (collectively, the "Services").
By accessing or using our Services, you agree to the collection and use of information in accordance with this policy and our Terms of Service. If you are using the Services on behalf of a company, you represent that you have the authority to bind that company to this policy.
2. Information We Collect
We collect information necessary to provide and improve our Services, operate our business, and comply with legal obligations. The types of information we collect include:
- Account Information: When you register for an account or use our Services, we may collect your name, email address, phone number, company name, job title, and payment information (processed securely via third-party payment processors).
- Customer Data (Processed by our Services): To provide our core AI tracking and sales mentorship, our platform analyzes data you connect or input, such as:Sales interactions data from calls, meetings, and emails.Data from integrated CRM systems (e.g., Pipedrive, HubSpot, ZOHO, Creatio, Salesforce).Information related to sales performance metrics and skills assessments.
- Usage Information: We collect information about how you interact with our Services, including IP addresses, browser type, device information, pages visited, features used, and timestamps of access.
- Cookies and Tracking Technologies: We use cookies and similar technologies to operate and personalize the Services, analyze usage, and manage preferences. You can control cookie settings through your browser.
- Communication Information: If you contact us (e.g., for support or inquiries), we collect information related to your communication, such as contact details and the content of your messages.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Improve Services: To operate, maintain, enhance, and provide all features of the Services, including AI analysis, personalized development plans, performance assessments, and professional consulting [cite: 46, 47, 64-82].
- To Personalize Your Experience: To understand your preferences and tailor recommendations, features, and content.
- To Communicate with You: To respond to your inquiries, send service-related notifications, provide support, and inform you about updates or offers (you can opt-out of marketing communications).
- For Analytics and Performance: To analyze usage trends, monitor performance, troubleshoot issues, and improve the usability and effectiveness of our Services.
- For Security and Compliance: To prevent fraud, enforce our Terms of Service, protect the security of our platform and users, and comply with applicable laws and legal requests.
4. How We Share Your Information
We do not sell your personal information. We may share information under the following circumstances:
- With Your Consent: We may share information when you give us explicit consent to do so.
- Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf (e.g., hosting, payment processing, CRM integration, analytics, customer support). These providers are contractually obligated to protect your data and use it only for the services they provide to us.
- Business Transfers: If Big Sister AI is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Services of any change in ownership or uses of your personal information.
- Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you for purposes such as analytics or reporting.
5. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. Retention periods may vary depending on the type of information and applicable subscription tier policies.
7. Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- Access: The right to request access to the personal information we hold about you.
- СCorrection: The right to request correction of inaccurate personal information.
- Deletion: The right to request deletion of your personal information, subject to certain exceptions.
- Opt-Out: The right to opt-out of certain data uses (like marketing communications).
You can exercise these rights by contacting us using the details below. We will respond to your request in accordance with applicable laws.
8. Children's Privacy
Our Services are not directed to individuals under the age of 16 (or the relevant age of majority). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete it.
9. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Services after any changes constitutes your acceptance of the new policy.
11. Governing Law
This Privacy Policy is governed by the laws of the State of Delaware, without regard to its conflict of laws principles.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: notices@big-sister.ai
